Refund & Cancellation Policy

This policy explains how MentionBell plans end and when you are entitled to a refund. It applies to every purchase made on mentionbell.com.

Cancellation

There is nothing to cancel. Every plan is a one-time payment for a fixed period, so no recurring mandate is set up and you are never charged automatically. When the period you paid for ends, access simply stops until you choose to buy again.

You keep full access for the whole period you paid for. If you no longer want the service, take no action — nothing further will be charged. To delete your account and data, email us at support@mentionbell.com.

Refunds

We refund in full, no questions asked, if all of the following are true:

• You request the refund within 7 days of the payment
• You have not run an interview session on the plan
• It is the first refund requested on the account

This covers the case that actually matters — an accidental purchase, a duplicate charge, or a plan bought and never used.

When we cannot refund

• Sessions have already been run on the subscription. The service is unmetered, so a single session can carry substantial cost on our side.
• The request comes more than 7 days after payment.
• The account was suspended for breaching our Terms.
• Partial refunds for unused time within a period, including the unused months of an annual plan.

Things outside our control

MentionBell depends on your microphone, your network and third-party speech and language services. We are glad to help you get set up, but we cannot refund on the basis of interview outcomes, answer quality, or a device or network problem on your side.

If the service itself is materially broken or unavailable for an extended period, contact us — we will make it right, and that is handled case by case rather than by this policy.

How to request a refund

Email support@mentionbell.com from the address on your account, with the payment reference. We reply within 2 business days.

Approved refunds are returned to the original payment method through Razorpay. Banks typically take 5 to 10 business days to post the credit; that part is not in our hands.

Price changes

Current plans and prices are listed on our pricing page. Because every plan is a one-time payment for a fixed period, a price change never affects a period you have already paid for — you keep full access until it expires, at whatever you paid. Any new price applies only to a purchase you choose to make afterwards.